FAQ ? Frequently Asked Questions

Yes you can.
Please set up your account like a private customer first. Send us an e-mail or fax with an informal application for your account with the appropriate documents attached. We will set up the desired payment method after that.

Place your order via e-mail of fax on a company letter head. The accounting department will set up an account for you.

Did you enter your house number in the right box?

You may have ordered through Amazon or eBay. You need to create a new account for our online shop.
If you forgot your password, you can request a new one at the login page.

Please setup a standard customer account first. Please read "VAT-free" delivery to find out about which documents we require to change your account to be VAT free. After we confirm your documents, you will see the tax-free prices in our online shop. It is important we strictly follow all these procedures since they are required by the tax authorities

Please check your spam folder. If you think you misspelled your e-mail address, contact our customer service

We state the delivery times for each individual article. It could be that we do not have a certain article in stock. In any case please contact our customer service!