Can we buy at your store as a school, university or office?
Yes you can.
Please set up your account like a private customer first. Send us an e-mail or fax with an informal application for your account with the appropriate documents attached. We will set up the desired payment method after that.
As an industrial client none of you payment methods are suitable to me. How can I place an order?
Place your order via e-mail of fax on a company letter head. The accounting department will set up an account for you.
The online shop doesn't accept my address!
Did you enter your house number in the right box?
I have ordered from you before, but the online shop won't accept my username/password!
You may have ordered through Amazon or eBay. You need to create a new account for our online shop.
If you forgot your password, you can request a new one at the login page.
We have a EU-Sales-tax-number. How can we buy VAT-Free?
Please setup a standard customer account first. Please read
to find out about which documents we require to change your account to be VAT free. After we confirm your documents, you will see the tax-free prices in our online shop. It is important we strictly follow all these procedures since they are required by the tax authorities
I didn't get a confirmation e-mail to my order
Please check your spam folder. If you think you misspelled your e-mail address, contact our customer service
I have ordered/payed quite a while ago but did not receive my order yet!
We state the delivery times for each individual article. It could be that we do not have a certain article in stock. In any case please contact our customer service!